CarQall

With CarQall you are always reachable and every caller becomes a lead.

Of course, the number of chatbots, online forms and Whatsapp messages has increased, but the telephone is still the number one choice. Customers easily call for a used car or to make a workshop appointment and expect that there will always be an answer.

Dealers unfortunately miss out on turnover by not being available 24/7 during and outside office hours.

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What is CarQall

Stop chasing leads. Start selling cars.

CarQall is a unique platform based on the latest Artificial Intelligence (AI) technology that registers every caller, generates leads and can close deals by always speaking to customers personally.

Repetitive processes are handled instantly, allowing sales and service advisors to really focus on specific customer needs and take their time. This increases customer satisfaction and keeps employees inspired.

Advantages

Always available and personal service

24/7 personal and available
Digitizing repetitive processes
Increased efficiency of sales and aftersales
Valuable Insights
Max from CarQall

Meet the new employee: Max

Max is the digital assistant for the automotive of CarQall. The lowest cost employee that registers every caller 24/7, schedules physical and phone appointments and generates appointments for sales and after sales.

Sales
For sales, Max takes every incoming phone and welcomes the customer. If the customer cannot be connected, the customer can immediately schedule a callback, showroom appointment or test drive. The sales consultant now knows the customer and closes the deal. Stop chasing leads. Start selling cars.

Aftersales
For aftersales, Max schedules workshop appointments directly with the customer who calls. By answering a few simple questions, it becomes clear which maintenance is required and when the customer wants it. Max immediately coordinates everything based on availability and capacity. Within 2 minutes the customer is ready and the appointment confirmed.

Max is immediately available to any dealer in multiple languages, has no vacation or weekend plans, but does have a good mood.

From orientation to sales

Want to see Max at work? Watch the video and experience for yourself how Max is of great value to every dealer.

Or meet one of Max’s colleagues. Each dealer gets the opportunity to create his own avatar that fits. Your own look. Own voice. Own name.

More insight and better conversion

The personal, digital assistant Max can be deployed as an extra employee in the sales department of new and used cars and in after sales. Just like the other employees, Max works with all existing (IT) systems.

Sales en Aftersales

Communication is an important factor in the customer satisfaction rating. Quick and good follow up calls and always being reachable results in higher ratings and new customers for both Sales and Aftersales.

Inbound and outbound calling

CarQall’s technology ensures that every inbound call is registered and handled. By integrating CarQall with an eDM mailing, the follow-up of leads becomes easier and more transparent. It is also possible to have Max make outbound calls.

Telephony and accessibility

Telephony is still the most important communication channel between customers and dealers. Customers who call are in the decisive moment of buying a new car or would like to make that workshop appointment now. That customer needs to be heard, day and night, so that a possible sale is not missed.

Integration with existing IT systems

Max works with the existing IT systems within the organization just like any other employee. Scheduling a workshop appointment; Plan-IT. Create lead for interest in an occasion; Autoline, Salesforce? No problem.

Analysis and insights

By handling and registering all incoming calls, it suddenly becomes clear when people call, which marketing expressions have an effect, which advisor is proactive and where processes can be improved. From data, to information and actions.

Contact us to learn more about our offerings.

After filling out the form, we will contact you to tell you more about Max. It is also possible to see Max at work directly by doing the demo on the website. Call Max and he will help you out!

Frequently asked questions

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I already have a call center, does CarQall add value to my organization?
A call center is important for a dealer organization, but a well-organized call center is often so taxed during peak hours that customers still end up in queues or endless callback notes are created. The direct handling of simple processes by Max from CarQall ensures high customer satisfaction and a reduction of the pressure at the call center.
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Which (IT) systems does my organization need to be able to use CarQall?
Max from CarQall is literally a new employee who works with the systems that exist. Of course it is nice if there are systems that simplify the follow-up of leads or streamline the planning of workshop appointments and test drives. But Max can also manage without those systems.
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Does the organization need to be trained to work with Max?
No, that is absolutely not necessary. An introduction of Max, as a new employee, to colleagues is recommended. But after that Max works completely independently. So no (IT) knowledge or specific knowledge is needed to set up Max. Once Max works, no one has to worry about it anymore. Max is always in a good mood and no vacation plans.