CarQall Aftersales
The tire change weeks, an MOT mailing or ‘just one more major service before the summer vacations’. Every aftersales department recognizes these peak moments during the year. And yet it is busy enough even without these moments.
Although solutions such as chat, online forms or planners are available, most customers still pick up the phone to make an appointment. If you are not easily accessible as a dealer, this has an effect on customer satisfaction. Max offers a solution! For aftersales he schedules a workshop appointment within 2 minutes together with the customer!
Stop chasing leads. Start selling cars
Contact us
The importance of good planning
Scheduling aftersales appointments properly is important. At the same time, it is a time-consuming job for service advisors.
Max supports every service employee by answering the phone and determining together with the customer for which car a workshop appointment should be made. By directly consulting the dealer’s workshop planning, the date and time are determined which are suitable.
If Max and the customer agree, the workshop appointment is immediately scheduled in Plan-IT and the dealer receives a confirmation by e-mail. The customer receives an SMS. Customer happy with accessibility and service. Dealer staff can spend their time on more complex questions.
.
Max the planner
Making workplace appointments is usually relatively simple. That process can largely be automated. By using Max to schedule the simple workshop appointments:
- Takes the pressure off the service advisors.
- The appointment is immediately entered into the workshop planning system.
- Every caller is registered.
Optimizing aftersales processes provides room for other areas of focus, such as increasing customer satisfaction and saving costs.
Why Max for Aftersales
For the customer
24/7 availability
Phone always answered
Appointment within 2 minutes
No app needed
No website required
For the dealer
Reduction of workload
No telephone queues
Increased customer satisfaction
Every caller registered
Fully automated processing in Plan-IT
For the service advisor
More time for customers with complex questions
Reduction of call-back notes
Pre-filled workshop appointments
More grip on planning
Contact us to learn more about our offer.
Want to see Max at work right away? Do the demo on the website. Call Max from your mobile and make an appointment right away. It is also possible to fill out the form. We will get in touch to tell you more about Max.